Return Policy

Return & Refund Policy – Balloon Brilliance

Thank you for choosing Balloon Brilliance for your balloon decoration needs. We are dedicated to providing high-quality products and exceptional service for your special occasions. Please read our Return and Refund Policy carefully before placing your order.

Refund Policy

We understand that plans can change. To support our clients while ensuring fairness, Balloon Brilliance offers the following refund terms:

Refunds for Cancellations:

  • You are eligible for a full refund if you cancel your order at least 48 hours before your scheduled delivery or setup time.

  • No refunds will be issued for cancellations made within 48 hours of the scheduled event.

No Returns

Due to the custom and perishable nature of balloon decorations, we do not accept returns once a product has been delivered or picked up. All items are custom-made for your event and cannot be reused or resold.

Refund Requests

If you are eligible for a refund:

  1. Contact us at Balloon.Brilliance.Toronto@gmail.com.

  2. Include your order number and reason for cancellation.

  3. If approved, your refund will be processed within 3–5 business days.

Exceptions

If we fail to deliver your order as promised, or if you receive damaged or defective products, please contact us within 24 hours of delivery. We will work with you to find a suitable solution, which may include a partial refund or replacement.

Contact Information

If you have any questions or concerns about this policy, please reach out to us at Balloon.Brilliance.Toronto@gmail.com

Policy Updates

Balloon Brilliance reserves the right to update this Return and Refund Policy at any time. Any changes will be posted on our website and apply to all future orders.

By placing an order with Balloon Brilliance, you agree to the terms of this Return and Refund Policy.